XX1 Media – Digital Products Refund Policy

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Due to the nature of our digital products, including downloadable educational resources, videos, music, artwork and other digital content, we do not offer refunds for change of mind once downloading or streaming has begun, where the customer has agreed to immediate access and acknowledged the loss of their cancellation right.

We encourage customers to read product descriptions carefully before purchasing.

If a product is faulty, does not function correctly or is not as described, please contact XX1 Media so we can investigate and offer an appropriate solution in accordance with UK consumer law.

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Nothing in this policy affects your statutory consumer rights

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XX1 Media – Creative & Digital Products

Welcome to XX1 Media, where creativity, entertainment and education come together.

We create original digital content, educational resources and entertainment products designed to inspire, inform and engage audiences of all ages.

Our growing collection includes animated shows, educational videos, music, printable activity packs, posters, digital artwork and other creative resources.

From our Dylan & Tom educational cartoon series to future projects and productions, XX1 Media is dedicated to delivering original, high-quality content.

Whether you're a teacher, parent, community organisation, professional or simply looking for something entertaining, our aim is to offer creative products that make a difference.

XX1 Media – Bringing Ideas to Life.

Refund & Cancellation Policy

XX1 Media | Dylan & Tom

Last Updated: 24 October 2026

1. Digital Products

At XX1 Media, we offer digital products including educational resource packs, ebooks, posters, activity sheets, videos and other downloadable materials.

We encourage customers to read product descriptions carefully before making a purchase.

2. Refunds on Digital Downloads

Our digital products are normally available for immediate download following successful payment.

Where customers have expressly agreed to immediate digital delivery, acknowledged that they will lose their 14-day cancellation right, and the required confirmation has been provided, that cancellation right ends once the digital content begins to be supplied.

We do not normally offer refunds for a change of mind after this point.

This does not affect your statutory rights if digital content is faulty, not as described or otherwise fails to meet legal requirements.

3. Faulty or Incorrect Products

If you receive a faulty, incomplete or incorrect digital product, please contact us through our website.

We will investigate the issue and, where appropriate, provide a corrected file, replacement or refund in accordance with UK consumer law.

4. Download Difficulties

If you experience problems downloading or accessing a purchased product, please contact us.

We will make reasonable efforts to resolve the issue and ensure you receive the materials purchased.

5. Physical Products

Where physical products are sold, customers will have applicable cancellation, return and refund rights under UK consumer law.

Details of returns, delivery costs and any lawful exceptions will be provided where relevant.

6. How to Request Support or a Refund

Please contact XX1 Media through our website's contact page and include your order number, product name and a brief explanation of the issue.

We aim to respond as quickly as reasonably possible.

7. Your Consumer Rights

Nothing in this policy limits or removes your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

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